The quality of services and implicitly the one of the human factor are becoming important differentiators on the telecommunication market.

The offers of the actors on the market are relatively similar and the market share competition is still open.

Challenges of the telecom industry influenced through eLearning:

The need for easily accessible courses for each direct dealer or retailer, as well as for the support personnel
The fast launching of the new products and packages
The periodic testing of dealers and support personnel